REFUND POLICY
At SmartPick Store, we want you to be completely satisfied with your purchase. If you’re not, we offer a straightforward return process.
Return Policy
We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
- Must be in the same condition that you received it
- Unworn or unused, with tags
- In its original packaging
- You must provide the receipt or proof of purchase
How to Start a Return
To initiate a return, please contact us at Support@smartpickstore.shop. Once your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.
Return Address
Please send the return items to the following address once your request is approved: Support@smartpickstore.shop
Damages and Issues
Kindly inspect your order upon receiving it and contact us immediately if:
- The item is defective or damaged
- You received the wrong item
We will evaluate the issue and ensure the necessary steps are taken to rectify it.
Exchanges
If you wish to exchange an item, the quickest way to do so is by returning the item you have. Once the return is accepted, you can then make a separate purchase for the new item.
REFUND
policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy: Return will only be considered if the request is made 4 WORKING days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep. However, the refund / replacement can be made if the user establishes that the quality of the product delivered is not good.In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within 4 days of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 4 days of receiving the product. The customer service team after looking into your complaint will make an appropriate decision.In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them.In case of any refunds approved by 3 working days , it will take 7 working days for the refund.
Contact Information
For any questions or concerns regarding returns, please reach out to us at Support@smartpickstore.shop.